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Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.

This online marketplace has altered its measurement guidelines for female and kids' apparel failing to inform all users about the change.

Social Media Reaction

Numerous buyers and vendors are posting online stating that platform listings now display an altered size classification versus the original listing because of the remapping.

The company said the revised method more closely matches other platforms.

The platform has recommended to review their products and update the measurements by hand if necessary, resulting in member annoyance.

Measurement Approach Changes

Before the change, the measurements included one number and one letter, such as S/8 or M/10.

The updated approach includes a letter with a size spectrum like S/UK 8-10.

In some cases, the sizing has been recategorised - for example a size L used to be a 12 but is now a UK 16-18.

User Stories

One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," as the platform currently indicates.

A different member, based in Glasgow, explained products she uploaded featuring size 14 markings were displaying on the service as measurements 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.

Manual Updates

Charlotte Lunn, from Derby, explained she became annoyed because the modification necessitated personal updates the measurements for "each individual item".

"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential following partial earnings loss," she said.

Marketplace Information

The platform boasts over 100 million members, including 18 million in the UK.

It has proved a popular alternative compared to resale services such as eBay and Depop.

This represents another occasion where an unanticipated change to the app has proved unpopular: last year, the platform withdrew an update concerning shipment methods due to shopper criticism.